Delivery and Returns
Thursday 7 January 2021
Orders to UK addresses are being dispatched as normal until we are advised otherwise by the UK Government, delivery agent or warehouse.
Orders to Non-UK/ International addresses are still being dispatched as normal however, if your country has stopped or reduced its mail services and your order is rejected, it will be returned to us. In this case we will issue a full refund for the products but there will be no refund for postage. Please check with your local post service before ordering.
Royal Mail is working hard to deliver the most comprehensive and high quality service to all customers, large and small. Despite their best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than their usual service standards. This is due to the exceptionally high volumes, exacerbated by the coronavirus-related measures they have put in place in local mail centres and delivery offices to keep their people and customers safe. In such cases, they always work hard to get back to providing their usual level of service as quickly as possible. Thank you for your patience and understanding. If you haven't received your order after 7 working days then please get in touch with us at firstname.lastname@example.org
STAY SAFE EVERYONE.
When items are in stock your order will be sent within 24 hours, making delivery between three and five working days for orders to mainland UK using our standard delivery service.
If an item is "out of stock" you will be advised of the date when more stock is due before you place your order. If there is a further delay we will notify you by email or post.
Your order will be dispatched and the out of stock items will follow.
Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days.
International orders within Zones 1-3 Europe will be charged depending on weight of item and zone of country. All other countries will be quoted a price on application. International orders are subject to confirmation by Minene UK Ltd.
We will not take responsibility for orders made using an incorrect or incomplete address, as a customer this is your responsibility to ensure your address is correct at the time of purchase.
For more information about international postage please contact the customer service team on email@example.com or phone +44 208 458 7764.
We know that sometimes the products you purchase online may differ in size or colour to what you originally thought or sometime you just change your mind, that’s why we offer you a full refund for unworn and unused items, returned within 15 working days of delivery in their original packaging and all their tags/labels still attached and all components included. Should an item be returned to us without its original packaging then we reserve the right to charge a 15% restocking fee.
Refunds on returned items will only be paid once we receive and have accepted the condition of the product returned.
Please note that we can only exchange the size or colour of the garment returned. If you wish to receive a different item please place a separate order online which will be shipped within 2-5 working days.
Returns are processed within 10 working days once received.
All products and returns need to be sent to
Unit 11C Stephenson Rd
Gorse Lane Industrial Estate
Clacton on Sea
Please note we do NOT refund postage and return postage is your responsibility. Please ensure you obtain a proof of postage (with tracking information) when returning your parcel as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our warehouse.
In the event that Minene send out the wrong product to the customer we will incur all costs of returning the product and aim to rectify any problems.
If this should occur please email firstname.lastname@example.org immediately or alternatively call 0208 458 7764.